iTech Xpress Phone & Computer
Terms and Conditions
Introduction
Welcome to iTech Xpress! By accessing or using our website or services, you agree to these Terms and Conditions. These terms govern your use of our website and services, including trading, selling, or purchasing electronic devices (“Devices”).
We reserve the right to modify these Terms and Conditions at any time. Any changes will take effect immediately upon posting on our website. Please review these terms regularly to stay informed.
Eligibility
To engage in transactions with iTech Xpress, you must:
Be at least 18 years old.
Own the device(s) you wish to sell or trade.
Provide accurate and truthful information about yourself and your device(s).
Comply with all applicable laws and regulations.
Have the legal authority to transfer ownership of the device(s).
Note: Devices flagged as stolen, locked, or restricted cannot be accepted.
Services
iTech Xpress offers services for:
Selling Devices: Submit your device for evaluation and receive an offer based on its condition.
Buying Devices: Browse and purchase certified devices from our inventory.
Trade-Ins: Exchange your old device for credit towards another purchase.
All transactions are subject to verification and approval by our team.
Device Categories
Devices are classified into the following conditions:
Brand New: Sealed in original packaging with all accessories included.
Like New: No signs of wear; fully functional.
Good: Minimal wear and fully functional.
Fair: Noticeable wear but functional.
Broken: Significant wear or damage but still functional.
Device evaluations may result in pricing adjustments based on our analysis.
Pricing and Offers
Offers are valid for 21 days from the date they are issued.
Devices received after the validity period will be re-evaluated based on the current market conditions.
If a device's condition differs from the description provided, a revised offer will be made.
Payment Methods:
Cash (in-store only).
PayPal™ (subject to applicable fees).
Store credit for future purchases.
Shipping Policy
Domestic shipping is free within the United States.
Devices must be securely packaged to prevent damage during transit.
Return shipping for rejected items is free under specific conditions.
Customer Responsibilities
To ensure smooth transactions, customers must:
Remove all personal data from devices before submission.
Provide accurate contact and device information.
Respond promptly to any communications regarding offers or adjustments.
Returns and Adjustments
Devices that differ from the described condition will receive a revised offer.
Customers have three (3) days to accept or reject revised offers. Rejected devices will be returned free of charge.
Prohibited Devices
We do not accept:
Devices flagged as lost or stolen.
Devices with activation locks or corporate restrictions.
Devices with unpaid balances or financing agreements.
Data Protection
Before trading or selling, customers must:
Back up all important data.
Perform a factory reset on their devices.
iTech Xpress is not responsible for any data left on devices or lost during the trade-in process.
Dispute Resolution
Any disputes arising from transactions will be resolved through binding arbitration in accordance with the American Arbitration Association (AAA). Arbitration will take place in Covina, California.
Contact Information
For questions or concerns, please contact us:
Phone: +1 626-777-4747
Email: [email protected]
Address: 948 Arrow Hwy, Covina, CA 91724
Miscellaneous
Ownership: Customers must own the devices they submit, free of liens or encumbrances.
Modifications: iTech Xpress reserves the right to modify these terms at any time without notice.
Liability: We are not responsible for indirect, incidental, or consequential damages arising from transactions.
Last Updated: 17/11/2024
Get Started Today
Let us help you make the most of your devices. Book an appointment today and discover tailored solutions that fit your needs.
Trust, Care, & Satisfaction
Home Office
iTech Xpress Phone & Computer
948 E Arrow Highway, Covina CA 91724
(626) 777-4747
© iTech Xpress Phone & Computer 2025
All Rights Reserved