Returns and Repair Warranty
Policy at a glance
- Repairs: 90-day limited warranty from the service date for parts and workmanship related to the original repair.
- Purchased devices: 30-day limited hardware warranty from purchase.
- Discretionary returns: Request within 15 days; management approval and original condition, packaging and accessories required. A restocking fee of $50 or 20% of the purchase price, whichever is greater, applies.
Repair prices are estimates; the final quote follows inspection. Same-day service is available for many repairs depending on parts and the issue, and is not guaranteed. Full coverage, exclusions and claim steps are below.
Repair warranty
Repairs performed by iTech Xpress Inc. include a 90-day limited warranty from the date of service. It covers defects in the parts and workmanship related to the original repair. If the covered original issue recurs during the warranty period, we will inspect the device and re-repair the covered issue at no additional cost.
Coverage excludes new or unrelated issues and damage caused by physical impact, cracked screens, liquid exposure or misuse after repair. Damage caused by later modifications or third-party service may be excluded. Use of another repair provider or opening the device does not automatically void unrelated coverage.
Device sales warranty
Devices purchased from iTech Xpress Inc. include a 30-day limited warranty from the purchase date covering hardware defects. Software issues and damage caused by the user or accidents are excluded from this limited warranty. This does not limit remedies required by applicable law.
Requesting a warranty review
Contact info@itechxpressinc.com or 626-777-4747 with your receipt or invoice number and a description of the issue. Bring the device to 948 E Arrow Hwy, Covina, CA 91724, or arrange shipping with our team before sending it. We will inspect it and explain whether the issue is covered. Do not include passwords or private files in the website inquiry. Warranty evaluation is separate from opting into promotional messages.
Discretionary returns
Eligible discretionary returns must be requested within 15 days of purchase and approved by management. Items must be in original condition with all packaging and accessories. Approved discretionary returns are subject to a restocking fee of $50 or 20% of the purchase price, whichever is greater. Refunds are issued to the original payment method within 5–10 business days after inspection and approval.
Discretionary returns are not accepted after 15 days or for items showing damage, tampering or missing parts. These conditions and restocking fees do not override statutory remedies or covered warranty service.
Items excluded from discretionary refunds
Labor and service fees, including diagnostics or testing; software installations, data recovery and digital services; gift cards, accessories and consumables such as chargers or screen protectors are excluded from discretionary refunds under the existing store policy. Any remedy required by law remains available. Fees must be disclosed before the corresponding work is authorized.
Device data and consumer rights
Back up device data before service. Data may be lost or corrupted during repair. This policy does not waive rights or responsibilities that cannot legally be waived. You may have additional rights under applicable law.
Contact
iTech Xpress Inc.
948 E Arrow Hwy, Covina, CA 91724
626-777-4747
info@itechxpressinc.com