Shipping Policy

Order processing

In-stock orders are normally dispatched within 2–3 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Processing time is separate from carrier transit time. If a product page states a different dispatch time, that stated time applies.

If we cannot ship within the promised timeframe, we will contact you with an updated shipping date and offer the choice to agree to the delay or cancel the unshipped order for a prompt refund, including applicable shipping charges.

Shipping rates and delivery estimates

Available shipping destinations, services and charges are shown at checkout before payment. Carrier transit estimates are separate from our processing time and begin after dispatch. Estimated arrival dates may be affected by carrier delays, weather or holidays; they are not guaranteed unless the selected service expressly provides a guarantee.

Tracking and delivery

Tracking information is provided after dispatch. Carrier tracking may take time to update after the label is created. Higher-value devices may ship with insurance and signature confirmation. Please arrange for someone to receive a package when a signature is required.

Shipping address and order changes

Check your shipping address carefully before placing your order. Contact us immediately to request a correction or cancellation. Changes may not be possible after dispatch. If an undeliverable package is returned to us, we will contact you before arranging reshipment and explain any applicable carrier charges.

Delayed, missing or damaged packages

If tracking is delayed, shows delivery but the package cannot be located, or your order arrives damaged or incomplete, contact info@itechxpressinc.com or (626) 777-4747 promptly with your order number and tracking details. Keep the packaging and take photos of any damage. We will investigate with the carrier and work with you on an appropriate resolution. Carrier tracking alone does not remove any rights available under applicable law.

Return shipping

Contact us for return authorization and shipping instructions before sending an item. Customers pay return shipping for approved change-of-mind returns, and original shipping charges are not refunded for those returns. We cover qualifying return shipping for verified defective, incorrect or misdescribed items attributable to us. See our Return and Refund Policy for the 15-day discretionary return window, restocking fees, condition requirements and 30-day device warranty.

Pack approved returns securely and retain tracking. For higher-value devices, use an insured, trackable service and follow the return instructions supplied by our team.

Contact

iTech Xpress Inc.
948 E Arrow Hwy, Covina, CA 91724
(626) 777-4747
info@itechxpressinc.com